Free Shipping
We offer free shipping on all domestic orders within the continental United States, Canada, the United Kingdom, and most EU countries. Please note that shipping availability may vary by location.
Processing Time
Orders are processed and shipped within 1-3 business days. Orders placed after 1:00 PM will be processed the next business day. Shipping times may be delayed on weekends or holidays.
Shipping Methods and Carrier
We use reliable carriers such as USPS, UPS, and FedEx for all shipments.
Delivery Times
- Standard Shipping: 2-7 business days (depending on your location)
- Expedited Shipping: 2-3 business days
Please note that delivery times may vary during peak seasons or due to unforeseen circumstances.
Tracking Information
Once your order has shipped, you will receive an email with tracking information. Tracking may take up to 24 hours to update after shipment.
Damaged or Lost Packages
If your package arrives damaged or is lost in transit, please contact us immediately. We will assist you in resolving the issue. Our customer support email is support@bluewoodkids.com
Order Cancellations and Modifications
Orders can be canceled or modified within 12 hours of purchase. After that, we cannot guarantee that changes can be made.
After-Sales Replacement Policy
For after-sales replacements, we always prioritize shipping from our local warehouse to ensure the fastest delivery. If the required part or accessory is not available locally, the replacement will be shipped directly from our factory in China.
Please note that tracking information becomes available only after the package arrives in the destination country and clears customs. The overall delivery timeframe for factory-shipped replacements is typically 1–3 weeks, depending on logistics and seasonal volume.
We appreciate your understanding and patience as we work to resolve your issue as quickly as possible.
Returns and Exchanges
For more information about returns or exchanges, please refer to our Return Policy.
Packaging
We use eco-friendly packaging and ensure that each item is carefully packed for protection during shipping.
Customer Service
If you have any questions or concerns about shipping, please contact our Customer Support team at support@bluewoodkids.com.
