Return & Exchange Policy
Order Cancellation:
If you wish to cancel your order, please contact us within 12 hours of placing your order. We will process the cancellation with no charges. Just reach out to our customer support team, and we’ll handle the rest!
Order Cancellation:
If you wish to cancel your order, please contact us within 12 hours of placing your order. We will process the cancellation with no charges. Just reach out to our customer support team, and we’ll handle the rest!
Email: support@bluewoodkids.com
Damaged Packages:
If your package arrives damaged, please contact us immediately for assistance. To ensure prompt service, include your order number in the subject line of the email (e.g., #bw1234).
Email: support@bluewoodkids.com
Returns for Personal Reasons:
If you wish to return your product due to personal reasons (e.g., size issues, change of mind, etc.), please be aware of the following:
- Return Shipping Costs: You are responsible for the return shipping costs.
- Condition of the Item: The product must be in its original, unused condition, with all parts and packaging intact.
- Unopened Items: If the item has been shipped but remains unopened, we are happy to assist with a return to our designated warehouse.
- Opened, Unassembled Items: If the item has been opened but not yet assembled, you can return it. However, a $10 processing fee will apply to cover quality inspection or product disposal.
- Assembled Items: If the item has been assembled, returns are not supported due to potential missing parts or damage that could pose safety risks.
Why We Have These Policies:
We prioritize safety and quality control for all our products. Once an item has been opened or assembled, we cannot guarantee it’s free from contaminants or safety risks. Disassembled products may have missing parts or damages, which could compromise functionality and safety.
We strive to ensure every product we ship is brand new, in excellent condition, and safe for children.
Installation and Tutorials:
We provide assembly videos, user manuals, and detailed instructions on our website and social media. If you encounter any issues assembling your product, our product specialists are available to assist you. We'll help resolve any problems and get your child playing as soon as possible.
Damaged or Incorrect Items:
We work hard to ensure our products arrive on time and in perfect condition. Please inspect your order upon receipt. If the item is defective, damaged, or you received the wrong product, please take photos and videos and contact us immediately. We'll assess the issue and assist you with a resolution.
Exceptions / Non-Returnable Items:
Certain items cannot be returned, such as customized products (e.g., special orders or personalized items), promotional items, or gift cards. If you have questions about a specific item, please contact us for clarification.
Need Help?
Our customer support team is available Monday through Friday, from 9am to 5pm. If you have any questions or need assistance with returns, exchanges, or product issues, please don't hesitate to contact us via email or reach out on social media. We’re here to help!
